Services Provided
To New England Bed & Breakfast Inns
We realize that every Inn is unique, and the job of each Innkeeper is different. So we won't operate your inn our way ... we'll do it your way! In addition to our Bed and Breakfast and Inn Consulting, below are our Interim Innkeeping, Inn-sitting core beliefs and services.
Core Elements
We operated our Inns with the belief that the real difference is in the details and exceeding our guests' expectations was the goal every time. We believe we accomplished this by providing:
- "authentic" hospitality - more than just being polite, but going the extra step - above and beyond what the guest might expect . . . helping to create memorable experiences - we will do this for your guests as well
- impeccable accommodations - making sure we provided value added amenities that guests appreciated; maintaining our properties so they always looked "newly refurbished" and using high-end guest products. At your Inn we'll accomplish this by ensuring that your property is at it's absolute best prior to guest check-in
- unparalled customer service - we know guests are on vacation and our job is to make it a most memorable experience. So while working at your Inn, we'll make your guests feel special while assisting with lunch and/or dinner reservations and making suggestions and arrangements for a day of fun while they are exploring your area
- delectable breakfasts - we served multi-course candlelit breakfasts each morning, using the freshest local and organic ingredients available, alternating between sweet and savory options. While working for you, we will cook breakfasts your guests expect and that reflect your inn's unique style. We are licensed ServSafe Food Manager certified and we will happily prepare your breakfast selections, using your recipes or our own. You decide!
Interim Innkeeping Sitting Services
provided to Northeast Bed and Breakfast and Inns include:
- Guest check-in & property tour
- Guest check out and payment processing
- Guest concierge services
- Answering phones and making advance reservations
- Managing your reservation system
- Responding to emails and traveler inquiries
- Preparing and cooking breakfast and other baked goods that may be available throughout the day
- Providing afternoon refreshments
- Bartending and/or offering happy hour
- Procuring and shopping for food and other needed items
- Social media posts
- Minor maintenance and general repairs if needed
- Watering plants
- Preparing guest packages
- Overseeing housekeeping and ensuring the Inn and all guestrooms are ready for guest check-in
- Other duties always considered
Preparation Is Key
Prior to arrival, we will
- study your website to learn more about your property, lodging options, breakfast offerings, reservation system and more.
- research the area to better understand local attractions, top rated restaurants and recreational activities.
- read your guest reviews to learn what your guests value most about your inn.
This foundational information gathering will allow us to better serve your guests and will be a good starting point for our on-site orientation.
